How can I improve my customers’ loyalty?
Each “touchpoint” can make you win or lose your customers’ trust – from the first purchase of your product to buying your product again.
Is your attitude in every aspect accurate? Why does a potential customer choose your competitors over you?
What happens after the purchase? Does your costumer feel comfortable and appreciated? Does he trust you and does his trust get rewarded? Do you know if and why your customer stays with you? Do you make use of his knowledge and trust?
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