“Please hold the line”
You have an excellent product but your customers are call-queuing? Will they ever call again? Your newsletters are deleted unread? Why? Nobody wants to read about the same thing repeatedly even if it is about a favorite brand!
Your customers post on Facebook and do not get a response for weeks. And you have not even realized it? You are in danger of losing potential customers.
touchpoints works out a strategy for you to have more satisfied and more profitable customers.
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