As some of you will remember, we withdrew from telephony for customers in 2013 and focussed more on consulting, data and document entry.
In recent years, many companies have outsourced more and more services, i.e. in the areas of social media, content creation and customer service.
As we are also receiving more and more orders / enquiries for the areas of service, back office and complaints processing, especially from the DACH region, we have now decided to outsource these activities to a new division at Touchpoints and launch it as a new entity. We have deliberately decided against Switzerland as a location. A strong Swiss franc, high labour costs and a shortage of skilled workers all played a part in this decision, as did the fact that more and more Swiss companies are outsourcing these activities to nearby countries.
There are 5 things that we are committed to and that perhaps make the difference to other providers on the market:
Customer-centred philosophy:
Our customer service is focused on the individual needs of our customers.
Qualified team: Our team consists of experienced professionals who focus on customer satisfaction and have a high level of consulting expertise.
Technological innovation: We utilise the latest technologies to ensure efficient service delivery.
Competent employees: Our employees are multilingual (German/English), open to new projects and willing to go the extra mile. We see you as an extended arm and brand ambassador for your company
Performance-based prices: We offer you employees according to your requirements and qualifications at a reasonable price, always focussing on a long-term partnership.
We specialise in back office, order support, e-commerce, first-level support and complaints management
Our target group is medium-sized to large companies that want to outsource a certain volume.
Of course, we have a special onboarding process that helps us to reflect expectations and possibilities in advance.
You can find out more on our website and if you would like to make an appointment, you are welcome to contact our new service centre specialists Adhurim and Astrit or make an appointment.
Here is the link to the diary of the two gentlemen for a first meeting. We look forward to your enquiry.
Your Touchpoints Team