Touchpoints BeratungJan 20, 20212 min10 % LOSS PER YEAR OF VALID POSTAL ADDRESSES IN SWITZERLAND IN THE CASE OF CARE WITH THE POST OFFICEPostal recipient addresses have lost importance in customer communication in the past, but are playing an increasing role because online...
Touchpoints BeratungJan 5, 20211 minBROWSER TEST OF THE MAGAZINE CT - NOT ONLYDuring the holidays, we looked into the topic of web browsers. There are various questions about this topic, also in terms of security....
Touchpoints BeratungDec 21, 20205 min10 STEPS FOR BETTER DATAToday, data is generated via the #CustomerJourney, and mostly digitally. In the case of customer data, experience shows that this is via...
Touchpoints BeratungDec 21, 20202 min5 DIMENSIONS FOR MORE DATA QUALITY USING E.G. THE ISHIKAWA FISHBONE MODELFrom our experience on data quality projects, there is always a discussion about how data quality can be improved in the company. The...